Frequently Asked Question
Booking Queries
How Does Flexi-Bookings work/ Can i change or ammend my booking?
Flexi-Booking can be added at the point of ticket sales both online and in the cinema which then allows your booking to be amended, exchanged or cancelled up to 60 minutes before the start time of your selected film if needed. Without this option on the booking there are no Exchanges or Refunds. This option can only be used once per booking. * We are unable to refund single booking sofa seating. To Contact us about amendments please use our "Contact Us" Form. Terms & Conditions apply * Flexi booking is only valid for one transaction. If you opt out of the flexi fee, you agree to the standard T&C's
How Much are tickets?
Ticket prices depend on a few different factors including your age, whether its Peak or Off Peak, and the type of screening. To check the price of a ticket, simply click on the film you 'd like to see, choose the time you 'd like, and it will give you the price of each ticket type for that showing. We are card payment only.
The movie I want to see isn't showing/When do you update your website?
Our film schedule runs for one week at a time from Friday - Thursday. The schedule (website) is completed every Monday for the forthcoming Friday and will be live approx 5pm. On occasions you may see advanced performance onsale.
Can I make a party booking?
We are unable to take reservations for parties, however you are welcome to get in touch with the cinema using our https://www.royalcinemas.co.uk/contact ' page and our team will be more than happy to help you with any information you may need in advance of your event or screen hire. Nb If you organise your own party at the cinema we do not allow extrnal food, drinks or catering unless previously agreed with the cinema.
Accessibility
What Screens are Wheelchair accessible?
Screens 2, 3 & 4 are all located on the ground floor and are accessible with wheelchair spaces in the screens. Screen 1 isn't accessible as it is located upstairs on our upper level. We also have a wheelchair acessable ramp at the front of the cinema and a wheelchair/stair lift from the main foyer area to lower reatil, Screen 2,3 & 4. A wheelchair accessable icon is shown at the point of booking when selecting a screen. SCREEN 1 is not wheelchair accesable> Wheelchair aceesable screen will show the icon on the website at the time of booking.
Do you provide complementary access for carers? CEA Cards Accepted
We do provide complimentary tickets to carers on the presentation of a Cinema Exhibition Association card (http://www.ceacard.co.uk), also known as a 'CEA Card'. We accept it when the carer is accompanying someone for whom they are caring and the person who requires care has bought a cinema ticket. For the FAQ of the card please see here: T&C. To use this enter your code on the Add E-Ticket or promotional code option when selecting your film.
What are Sensory Friendly Screenings?
Our 'Sensory Friendly' screenings are designed for guests with sensory disorders. During a 'Sensory Screening' the lights are left on low, the sound is turned down and subtitles are played for the show. We will show a sensory friendly screening the first Saturday and Sunday of each month around 12pm (before the foyer gets too busy and noisy for the later shows)
How can i contact The Royal Cinema
This can be found here: Contact Us , please quote your booking refrence number when contacting us regarding tickets.
General
What forms of ID are acceptable for age related films?
Any valid form of photo ID that details your date of birth is acceptable. Examples would be a school ID cards, third level student cards, passport, travel cards etc.
I've lost something in the cinema.
If you have lost an item in the one of our cinemas, please contact the cinema directly from our Contact Us page with a description of the item and where it was last seen.
When do your showtimes update?
Our website updates on a Monday evening for the upcoming Friday to Thursday.
What are your policies on external food items being brought into the cinema?
As with most commercial businesses, restaurants, public houses and so on, only food purchased on the premises is permitted to be consumed on the premises.
Is smoking or are E-cigarettes/Vapes permitted on your premises?
Smoking and or E-cigarettes are not permitted on our premises. Anyone found vaping will be asked to leave
Can I take a baby into the cinema? Do I have to pay for them?
Yes, depending on the age ratings of the movie you want to see. Unfortunately, by law certain classifications do not allow anyone under a certain age regardless if they can understand the content of a film or not. For example, anyone under 18 cannot attend an 18 rated film even of a child/baby is 6 months old. See BBFC website for details. Children under 18 months are welcome to sit on your knee free of charge at appropriate screenings.
How much time do the adverts and trailers take up?
Pre-show advert and trailers can vary anywhere from 5mins to 20mins before a movie. We would always recommend arriving in advance of the advertised movie start time as there may be queues.
How can I contact The Royal Cinemas?
You can contact the cinema via the contact page on our website.
How can I pay for tickets
We currently are CARD payments only.
Can i bring in snacks, food and drinks?
Only food purchased at the cinema can be consumed onsite. Outside food, drinks or alcohol is not permitted, we reserver the right to refuse entry with large bags, shopping bags or rucksacks.
Should you have any dietary requirments please contact the cinema via the contact us link